You will need to contact our Customer Care Team at 1-888-441-1180 to request a Return Merchandise Authorization number (RMA). Please mark this RMA number on the package when returning. ALL RETURNS ARE VERIFIED FOR RMA. Return packages must be postmarked within seven (7) days of the RMA issue date. Packages containing expired RMAs may be refused and returned to sender at sender’s expense. If merchandise is received 15 days after the RMA is issued then merchandise will be subject to a 25% re-stocking fee of the full purchase price. Refunds are issued after product is received and inspected. Refunds are not issued at time of assignment of RMA.

DO NOT RETURN PRODUCT WITHOUT A RETURN AUTHORIZATION NUMBER.
This number can be obtained by contacting our Customer Team at 1-888-441-1180, Monday through Friday from 8:30 AM to 4:00 PM Eastern Standard Time. Calls on Mondays may experience longer than normal hold times due to higher call volume. For your convenience, we recommend calling on Tuesdays-Fridays.

IMPORTANT- ADDITIONAL RETURN TERMS AND CONDITIONS

All items must be returned in their original packaging along with all accessories, parts, and instruction manuals/DVD(s) that were shipped with your original order.

Returns received without original packaging will be charged a re-packaging fee of up to $25 per unit.

We assume no responsibility for merchandise damaged by any carrier transporting and delivering returned merchandise.

Returns received with damaged merchandise may be denied a refund and customer may be held responsible to pay full product value if balance exists on account for merchandise.

Returns with missing parts will be charged for the missing part(s).

RETURN PERIOD- Our 30-day return policy starts from the day your product is shipped.

A Return Merchandise Authorization must be obtained during the return period mentioned above.

Returns must be received at our facility within 15 days of when the Return Merchandise Authorization is provided to you by phone.

Customer is responsible for paying all return shipping to deliver product to our facility. Collect freight will not be accepted.

Send all returns via a shipping method that can be tracked with a proof of delivery/delivery confirmation (UPS/FedEx/USPS Priority Mail with delivery tracking). Insurance is recommended. Send to:

EUROSHINE USA, INC.
RMA #:___________
13359 Chambord Street
Brooksville  FL 34613

Along with your return, please be sure to include the following:

Your order number, Return Merchandise Authorization, your complete name, address, phone number and email address along with the original packing slip.

Please have Return Merchandise Authorization clearly displayed on outside of package.

A detailed explanation regarding the reason for your return.

Information about whether you would like a refund or a replacement.

REFUND POLICY
Initial shipping and handling charges are not refundable. Partial refunds may apply if product is received incomplete or returned after RMA allowable date. Customers who originally paid by check or cash will be issued a refund check within four (4) weeks of us receiving and approving return.